Coronavirus

 

 

A brief summary of how we are trading during the Coronavirus pandemic. 

As of Wednesday the 18th of March 2020 we made the decision to temporarily close our Edinburgh store.

We continue to trade online and are shipping worldwide. 

Orders are fulfilled by one person to avoid any safety issues and are picked and packed 3 times a week. 

Although many orders are reaching their destinations the following working day after shipping, there have understandably been some delays. Please allow some extra time for your order to arrive but please reach out to us on info@focuspocus.co.uk if you need any further information. 

Due to the current situation we ask you not to return unwanted items until further notice, but we are extending our returns period to 90 days. Please accept our apologies for this but currently this is the best option for you as the customer to avoid returned items being lost or undelivered. 

We are regularly reviewing the current restrictions and when it is safe to do so our Edinburgh store will reopen. 

We'd like to thank everyone for their orders during this difficult situation and appreciate your support. 

Stay safe, wash your hands, keep your distance and check in on your friends and family! 

Peace!

Focus 2020