Payment and Delivery
We accept payments in all major currencies from all major credit cards, which are processed instantly by a level 1 PCI DSS compliant payment gateway to help prevent theft & fraud. Additionally, all orders are made through a secure server to guarantee the safety and security of your sensitive information. We also accept payment by PayPal.
Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
Once your order has been received you’ll receive a confirmation email to let you know that everything has gone smoothly and your payment has been accepted.
From here we’ll pick and pack your order, then you’ll receive a shipping confirmation email to let you know your order has been sent out to you.
If you wish to make any changes to your order, please contact us as soon as possible by phone, email or our LiveHelp feature so that any necessary amendments can be made.
The majority of U.K orders are sent using Royal Mail Recorded Delivery or for smaller orders such as single t-shirts, caps etc a standard First Class service.
Larger items such as skateboard completes, multiple pairs of shoes etc are sent via Citylink Couriers.
We aim to have you order to you within 2 working days if not sooner.
PLEASE NOTE : That due to the size of skateboard decks and the costs attached in shipping them, we have now opted to send these via a two working day delivery service to keep costs down.
Please note all overseas orders are sent via Royal Mail.
Tracking information can be provided for any order, so if necessary please make a request for it in the special instructions box at checkout, or contact us directly by phone or email. Further information on our shipping policies, costs and methods can be found on our shipping page.