Returns

If after www.focuspocus.co.uk has accepted an order from you (acceptance will be communicated via e-mail on receipt of an order), and you wish to withdraw from the contract, you may do so by communicating that wish to us within 2 working days of our acceptance.

If you have already received the goods and they are unwanted, you must return the goods to us at your own cost and risk. This will not apply in the case of faulty, damaged or incorrect goods.

It is imperative that you notify us within 5 working days of receipt of goods. Provided the goods are returned in the same condition as we supplied them to you, we shall reimburse all monies, less any charges, paid by you for those goods.

Refunds will be credited to your PayPal account, debit or credit card within 3-4 working days. 

Please fill out a Returns Form (download PDF here) and include it with the item/s to be returned.

Focus Edinburgh
270 Canongate,
The Royal Mile,
Edinburgh, EH8 8AA

Email - info@focuspocus.co.uk

Phone - 0131 629 9196