Returns Policy

If after www.focuspocus.co.uk has accepted an order from you (acceptance will be communicated via e-mail on receipt of an order), and you wish to withdraw from the contract, you may do so by communicating that wish to us within 2 working days of our acceptance.

If you have already received the goods and they are unwanted, you must return the goods to us at your own cost and risk. This will not apply in the case of faulty, damaged or incorrect goods.

All returns must be sent back to us within 14 days of delivery. 

Provided the goods are returned in the same condition as we supplied them to you, we shall reimburse all monies, less any charges, paid by you for those goods.

We will not accept any liability for products that are lost or damaged when being returned to us. It is your responsibility to return orders that can be tracked and insured to avoid any issues.  

If you refuse to accept your delivery without any prior agreement between us (Focus) and you (the customer) we reserve the right to charge a fee of £20 to cover the outgoing and incoming costs and admin. 

Please note. We are unable to accept skateboard decks that have had the grip tape applied. If you are unsure that you will keep the deck you have ordered please select "Do not apply grip tape". 

Please also note that outbound shipping charges are not refundable unless goods are faulty or incorrect. This includes Dunk Raffles and instances where a shipping fee is added to Dunk orders which will be specified in the product description. 

We reserve the right to charge shipping on any products we see fit regardless of the Free Shipping offer which in the event of a return is non refundable.

Refunds will be processed within 5-7 working days from the date your order arrives back to us. Please allow up to 5-7 working days for your refund to reach you from the date the refund has been issued  

Please fill out the Returns Form which would have come with your order and include it with the item/s to be returned or download a copy here > Returns Form.

Focus Edinburgh
270 Canongate,
The Royal Mile,
Edinburgh, EH8 8AA

Email - info@focuspocus.co.uk

Phone - 0131 557 0901